Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss Sheffield | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with UK GDPR and applicable UK data protection law.

Who We Are

Pharmacy Weight Loss Sheffield is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Sheffield and across the UK. We act as the data controller for any personal information you provide to us.

Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, and contact information
Health information: Medical history, weight, BMI, current medications, and other health data necessary to provide safe pharmaceutical care
Payment information: Billing details processed securely through our payment provider
Account information: Login credentials and consultation history
Technical data: IP address, browser type, and website usage data collected automatically

How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment and provide safe, appropriate pharmaceutical care
To process and dispatch your prescriptions — orders are typically delivered within 1 working day once approved by our pharmacist
To communicate with you about your treatment, order status, and follow-up care
To process payments securely
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
To improve our services and website experience

We process health data under the legal basis of providing healthcare services and, where required, with your explicit consent. Other data is processed on the basis of contractual necessity or legitimate interests.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand how visitors use our site and help us improve it
Functional cookies: To remember your preferences and personalise your experience

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

Third-Party Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, for safe continuity of your care
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
Service providers: Trusted third parties who assist us in operating our website and processing payments, bound by strict data processing agreements
Legal obligations: Where disclosure is required by law or to protect patient safety

All third parties we work with are required to handle your data securely and in line with UK data protection law.

Data Retention

We retain patient records in accordance with NHS and GPhC guidelines. Pharmacy records are typically kept for a minimum of eight years from the date of the last entry, or longer where required by law. We securely delete or anonymise data when it is no longer needed.

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is stored securely and access is restricted to authorised personnel only.

Contact Us

If you have any questions about this Privacy Policy, wish to access, correct, or request deletion of your personal data, or have any data-related concerns, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If we are unable to resolve your concern, you have the right to raise the matter with the appropriate data protection authority in the UK.